Overview
This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to your information. We take data privacy seriously and are committed to protecting your personal information.
What Personal Data We Collect
We collect and store the following information:
- Merchant Information: Email addresses and basic account information necessary to provide our services.
- IP Addresses: We anonymously collect IP addresses solely for security purposes.
Why We Collect Your Data
- Communication: We use email addresses to communicate with our merchants regarding service updates, support, and account information.
- Security: Anonymous IP address collection helps us prevent spam and other cybersecurity threats.
We do not track or collect data about our merchants' customers or their usage patterns.
How Long We Retain Your Data
For Merchants:
- When you uninstall our app, our uninstallation webhook is triggered, which schedules all your data for deletion.
- All merchant data is permanently deleted 7 days after the uninstallation of the app.
- After this 7-day period, we retain no record that you have used our app.
For Customers of Merchants:
- We do not retain any information about customers using our app through merchants after the app is uninstalled.
Security Logs:
- Anonymous IP address data collected for security purposes is removed on the same day of collection.
- All log entries are deleted regularly to maintain data minimization.
Contact Forms
Our app contains a contact form. If you reach out to us through this form:
- An email is sent directly to our support team.
- We do not store this data anywhere else other than in the received email.
- Your message and contact information will only be used to respond to your inquiry.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data transmission with encryption
- Regular security assessments
- Limited access to personal information by our staff
- Regular deletion of data that is no longer needed
Your Data Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to our processing of your data
- Withdraw consent at any time
To exercise any of these rights, please contact us through the contact form in our app.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at support@samyecom.com or through the contact form in our app.
Bug Reports and Help
If you encounter any bugs or need assistance with our app, please email us at support@samyecom.com with details about the issue you're experiencing.